Dailer (Debt Management System)

To ensure efficient implementation of tasks,Debtfin Management Solutions has adopted a computer system that allows updates or follow-up to be done on every account regularly.

Our computer system Dailer DMS (Debt Management System) also allows us to work on hundreds of accounts without any inconvenience. This system is designed solely to increase productivity and effectiveness in advanced level.

Dailer also consists of safety measures to ensure information confidentiality.

Dailer DMS Advantage :

1. Monitor Agent's performance daily, monthly and yearly.
2. Manage collection - All accounts can be assessed even with the absence of the officer in charge. Big accounts with no collection progress can be identified.
3. Monitor collection process - Able to provide detailed information on activities, history, payment, login hours , breaks, call activities, account call status.
4. To generate automatic reports - Acp, Apr of the agents, call detailed report with recording and etc.
5. To provide on-line information (based on client's request)
6. Dailer Integration facilities as per client requirement.
7. Dailer can run through predictive and progressive for all accounts.
8. Priority Calls or leads can Complete with different type of strategy on dailer.

Built in Voice Logger :

1. Used to evaluate collectors performance and training purposes
2. To manage complaints by cross referencing with recordings from voice logger